Reasons for Calling Asos Customer Service Contact Number
0843 557 3394
Get in touch using the ASOS contact number on 0843 557 3394 if you need help with any of the following:
- Tracking your item’s delivery
- Reporting a missing or damaged package
- Requesting a refund or an exchange
- Following up a recent order or making changes to your order
- Finding your item in another size or colour
- Preparing your items for return
- Making a complaint.
Asos are a large scale online clothing distributor, providing customers with access to all of the hottest fashion labels and the latest high street designs. With an expansive collection of clothing and accessories for both men and women, as well as free delivery to over 240 countries, the company has become a worldwide name in the world of fashion and style since its creation in 2000.
As well as selling clothing from big-brand names such as River Island; Tommy Hilfiger; Miss Sixty; True Religion; Lee; Converse; Ugg and Diesel, Asos also runs its own-brand label. It is renowned for its seamless user experience across mobile and tablet platforms, and its many offshoots such as Asos Outlet; Asos Beauty and the Asos Magazine.
The company has won several awards for its cutting-edge business model and unique selling approach. These include the Gold Pure Player Award from European Ecommerce; Editor of the Year award for Branded Content from BSME, and the Best Fashion Retailer award from Company Magazine.
Features of Asos
As a multinational ecommerce distributor, Asos delivers products and service through a variety of channels.
Asos Outlet was the retailer’s foray into discount retailing, launched in 2008. It can be visited online by following a link from the main website, and sells end-of-the-line or previous season items for a reduced price.
The offshoot allows Asos to compete with other bargain-hunter retailers in the market, such as E-tailers, SecretSales and FillMyCloset.
ASOS Fashion Finder
Asos Fashion Finder offers customers alternative platforms on which to find their desired item, if they are unable to find it directly from Asos.com. It provides a link to external fashion retailer sites (in return for an affiliate fee, no doubt) and allows customers to build and share their dream outfits so they can return to them later.
Asos Life is the dedicated community centre of ASOS, allowing customers to connect with other shoppers via the forums, blogs and groups. The company blog acts as the voice of ASOS, allowing employees to share their tips, opinions and advice on emerging fashion trends; as well as announce important company updates.
Users can log into the ASOS Life section using their checkout username and password, but must choose a different username to gain access to the forums. From there, they can also build their own profile to suit their individual style preferences and tastes. An ‘Ideas’ forum in particular allows customers to share their thoughts with the retailer on how the site or mobile app experience could be improved.
In 2007, ASOS launched its own company magazine, as a way of circulating company news and events, not to mention up-and-coming trends within the fashion field. The magazine is issued monthly and is aimed towards mostly female shoppers within the UK. It is available in both physical and digital copy (latter via the website) and has a readership of approximately 449, 971 (as of 2015).
The Asos Marketplace is another feature that helps make ASOS unique. Launched in 2010, it is a dedicated section of the website where customers can shop from independent labels and vintage fashion boutiques. Users can explore and discover over 750 boutiques overall, with many underground ventures fast becoming household names, such as Dolly Rocka (based in London) and Gone Retro.
All items purchased from Asos Marketplace are covered by ASOS’ standard delivery and returns policies, although customers can initially talk directly with the seller to iron out any problems with their order.
To open your own independent boutique with ASOS, simply fill out an online application form to be considered. If you have any questions, contact ASOS directly.
ASOS currently has offices in five locations worldwide. These include:
- Sydney, Australia
- New York
- Lille, France
- Berlin, Germany.
It also runs nine language-specific sites, including British; Russian; Chinese; Australian; Italian; Spanish, American; German and French.
Benefits of Shopping With ASOS
Extensive choice of clothing; updates on the latest trends; designer clothes at discount prices and free delivery are all just some of the reasons many people choose to shop with ASOS.
However, the brand also has some other perks and benefits.
ASOS Student Discount
Students are entitled to 10% off all of their Asos purchases, simply by owning a valid NUS card. This includes all areas of the ASOS online store, including Marketplace and Fashion Finder.
ASOS Premier is a loyalty scheme exclusive to regular ASOS customers. By signing up be a VIP customer, users will become part of the ASOS Premier tier and enjoy special benefits such as:
- unlimited next-day delivery (with no minimum order value)
- Early access to sales
- Free returns
- Free copy of the ASOS Magazine every month
- Special sales exclusive to Premier customers only.
The Premier scheme costs just £9.95 a year to join and can be purchased directly from the ASOS website. If you’d like to know more or you’re having trouble with your Premier membership, you can get in touch using the ASOS customer service number above.
ASOS gift vouchers can be purchased from the online store for friends. Customers can add their own message and monetary value, and choose they would like it to arrive with their recipient.
Mobile and Social Presence
ASOS has been widely commended for its advanced approach to mobile shopping and social media integration, both of which have been the source of some of its prestigious awards. The brand offers a fully dedicated app for iPhone and iPhone Touch; iPad and iPad Mini, and all Android phones and tablets.
The brand even trialled a Facebook application in 2011to allow users to make purchases without visiting the website. Although the Facebook app has now closed, there is a possibility ASOS may roll out a similar feature now that Twitter has integrated social shopping.
The ASOS Magazine can also be downloaded as a separate app, so fans can be kept in the loop via their mobile devices. This too is available on all iOS and Android devices.
All ASOS mobile apps can be downloaded from the ASOS website.
ASOS Returns Policy
For orders sent to the UK, returns are free and can be exchanged for a full refund or another item as specified on the returns form. Exchanged items will be sent automatically the original delivery address you supplied, but this can be altered by logging into your ASOS account and clicking ‘Edit’ below your address book.
For swimwear or underwear, customers should NOT remove the original wrapping for obvious hygiene reasons. This also goes for any other product with a + symbol marked on the label. Should this wrapping be removed, ASOS will not be able to accept your return.
All items being returned to ASOS should be in an appropriate bag/box, with the returns form inside and sealed securely. The label provided should also be clearly visible on the front of the parcel. If an item is damaged when it reaches the ASOS warehouse, it may need to be sent back to the customer.
All items purchased from the ASOS Marketplace will need to be returned directly to the seller. Customers can contact their seller via the contact form on the Boutique’s page, but if they do not receive a reply they can call ASOS Customer Care for assistance.
If your order is damaged when it reaches you, inform ASOS right away either by phone or by email.
All international orders can be returned or exchanged, as long as it is within the 28 day period after purchasing. Unfortunately returning items internationally is not free, but ASOS will refund you the full price paid for the item, as well as sale items, via your original payment method.
Unfortunately exchanges cannot be requested directly, so if you require a different item, size or colour, you will need to return the item and then place a new order.
If you happen to lose your returns label included with delivery, then don’t worry. There’s a full list of postage labels for returning items from all countries here.
If your order was from the ASOS Marketplace, then contact the Boutique seller directly to arrange a return or exchange. The seller will inform you of what to do.
ASOS Customer Care
The ASOS Customer Care team is available to help with any queries you may have about placing an order; orders currently outstanding; missing or damaged parcels or returning items. They can also help with payment issues; problems logging into the ASOS Life section; any technical issues or setting up your own independent boutique on the Marketplace.
The ASOS Customer Service team can be contacted via: